bd267 Privacy Policy: What We Hold and Why
Your bd267 account runs on information: your name, your mobile number, your deposit history. This page explains which records we keep, who inside the company can open them, and how you ask for a copy or a correction. It applies to the website, the mobile app and live chat.
What this privacy policy covers
Everything below applies to bd267 as it is offered to players in Bangladesh. It covers the account you open at registration, the wallet you top up with bKash, Nagad, Rocket or a bank transfer, and the messages you send to our support team. It also covers the bd267 app once it is installed on your phone.
It does not cover the sites we link to. Once you leave bd267 for another domain, that site's own rules apply, and we have no control over what it records. Read this page together with our Terms and Conditions, which sets out the rules of play rather than the handling of your data.
Details you give us, details we collect
Some data you type in yourself. Some arrives without you noticing, because the app needs it to work.
What you provide
Your full name, mobile number, date of birth and a password when you register. If you request a withdrawal, a photo of an identity document. Live chat conversations with our team are stored as text, including the parts where you describe a problem.
What the platform records
The device and browser you sign in from, your IP address, the pages you open inside bd267, and the games you launch. Payment records come from the operator that processes the transfer, so a bKash deposit shows a transaction reference and an amount, never your wallet PIN or your balance. We never ask for your mobile banking PIN or your one-time password. Anyone who does is not from bd267.
How we use account and payment records
Four uses, mostly routine. We confirm who you are, so one person cannot hold several bd267 accounts to farm welcome bonuses. We settle deposits and withdrawals and match each one to the right wallet. We keep the records a betting service in Bangladesh is expected to hold. And we study game performance in aggregate, which tells us which titles players abandon after a few spins.
We also send service messages: a deposit confirmation, a withdrawal status change, a security alert when a new device signs in. Promotional SMS is separate, and you can switch it off without losing any of the service messages.
Who sees your file, and when
Access inside bd267 is limited by role. Support agents see your name, contact details and chat history; they cannot open your identity documents. The payments team sees deposit and withdrawal references. Compliance staff review identity files. Every internal lookup is logged with the staff ID and the time it happened.
Outside the company we share only what a task needs. Payment operators receive the amount and reference for a transfer. An identity check may pass through a verification provider. If a lawful request arrives from a Bangladesh authority, we hand over the specific records named in it. We do not sell player data, and we do not trade lists with other betting brands.
Your KYC documents after upload
We ask for identity paperwork once, before your first withdrawal and not before. Accepted documents are your National ID Card (NID), a passport or a driving licence. Take the photo in daylight, keep all four corners inside the frame, and check that the number is readable.
Review takes up to 24 hours. A reviewer compares the name and date of birth on the document with what you entered at registration. If they match, the file is approved and the withdrawal moves forward. If they do not, the reviewer asks for a second copy through live chat and explains the reason in plain words. Documents are stored encrypted and are not used for anything beyond that verification step.
Cookies, sessions and sign-in memory
bd267 sets a small number of cookies. A session cookie keeps you signed in while you move between the lobby and a game. A preference cookie remembers your language and your last game filter. A security cookie helps us notice a sign-in from an unusual location.
Analytics cookies count visits and show which pages players leave quickly, which is how we learn where the layout fails. You can clear cookies in your browser whenever you like. Clearing them signs you out and resets your saved filters; it does not delete your bd267 account or the money in your balance.
The choices you control
You can ask for a copy of the personal data tied to your bd267 account. You can correct a misspelled name, an old address or a phone number you no longer use. You can turn off promotional SMS and email while keeping service messages switched on.
Two limits are worth knowing in advance.
- Records attached to a completed deposit or withdrawal stay on file for the period the law requires, even after the account is closed.
- An identity file cannot be deleted while it is still waiting for review, because the check has not finished.
Requests go through live chat, which is open 24/7. We answer within a working day, and for any change to account details we may first send a code to your registered number and ask you to confirm it.
How long records stay on file
Nothing is kept forever by default. Your profile and game history stay while the account is open. Payment and identity records outlive a closed account, because tax and anti-fraud rules require it. Marketing preferences are deleted when you withdraw consent. The table below shows what each group of records is for.
| Record group | What it holds | Why it stays |
|---|---|---|
| Account profile | Name, mobile number, date of birth, password hash | To run your login and settle disputes over account ownership |
| Payment history | bKash, Nagad, Rocket and bank references, amounts, timestamps | To match deposits with withdrawals and answer payout queries |
| Identity file | NID, passport or driving licence image, reviewer notes | To complete the check required before your first withdrawal |
| Chat transcripts | Text of live chat sessions with the support team | To follow up an unresolved issue and improve the answers we give |
Staying safe on a shared phone
Many players in Bangladesh sign in from a handset that family members also use. A few habits keep your bd267 account yours. Sign out when you finish, especially on a device you do not own. Do not tick the box that keeps you signed in on a shared phone. Put a PIN on the device itself.
If a phone is lost, message live chat and ask for a sign-out on all devices, then change your password from a device you trust. Open your withdrawal history and look for entries you do not recognise. A session that starts from a new location raises an alert, and you can stop it from the same chat window.
Questions about your data
Bring them to live chat, open every hour of the day, and say at the start that you are asking about your data so the message reaches the right team. Quote your bd267 account number and the date of the action you are querying. Most questions about retention or a stuck verification are answered in the same session. Anything that needs a closer look is logged and followed up in chat.
If this page answered what you came for, you can open a bd267 account and keep these terms in mind from the first day, or read what the platform offers before you decide. Account-specific requests are handled in the help center.